Play Boom Casino - プレイヤーの撤退が遅れています。

I have been told for days that the money has been transferred. Yet, to this day, nothing has appeared in my account.

Mir wird seit Tagen gesagt das das Geld überwiesen wurde. Bis heute ist noch nix auf meinem Konto

Hello Jessythagirl85,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Play Boom Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

You are kept waiting. A bank doesn't need 7 days to make a transfer. To date, no money has arrived.

Man wird hingehalten. Eine Bank braucht keine 7 Tage für eine Überweisung. Bis heute noch kein Geld angekommen.

Hello,

Yes, I have been fully verified since December 2nd, 2022.

I accumulated my winnings with real money.

I made contact for the last time today and said that I would contact the licensing authority and my lawyer tomorrow

Hallo,

ja bin seit 2.12.2022 vollständig verifiziert.

ich habe mein gewinn mit echtem Geld angesammelt.

habe heute das letzte mal Kontakt aufgenommen und gesagt das ich morgen die Lizenzbehörde und meinen Anwalt einschalte

The money just arrived

Thanks

Das Geld kam eben an

danke

Dear Jessythagirl85,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru