Playing.io Casino - プレイヤーの賞金は没収されました。

I played on this site and had about $6,200 waiting to be withdrawn, but my balance was confiscated.

I cannot log in to my account, and even when I contacted support, I haven't received a response, so I'm having a hard time dealing with the issue.

I would like to hear from the casino representative

こちらのサイトで遊戯して約$6,200の出金待ちを作ったところ残高の没収を受けています。

アカウントへのログインができず、サポートに問い合わせをしても連絡が返ってこず対応に苦慮しています。

カジノの代表者は連絡を返してほしいです

Dear kishimimi,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

All the machines I played were slots.

I passed KYC verification and received an assurance from support that the withdrawal would be made within two business days, but the withdrawal was not made and the site was frozen.

遊んで機種は全てスロットです。

KYC検証には合格しており、2営業日以内に出金が行われるとサポートで言質を取りましたが、出金されずにサイトを凍結されました。

Thank you very much for your reply, kishimimi. When was the last time you tried to get in touch with the casino? Could you please forward all the relevant communication between you and the casino to [email protected]? Alternatively, you can post it here. Thank you in advance.

Dear kishimimi,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

There are no records of the transaction.

Could you please get in touch with them?

やり取りに関しては残っておりませんが

彼らに連絡を取っていただけませんか?

Thank you very much, kishimimi, for your cooperation. I will now transfer your complaint to my colleague Peter ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello there,

Thank you kishimimi for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Playing.io Casino for their help in resolving this complaint. We would like to know why was the player's account blocked and winnings confiscated.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Due to changes in regulations the casino currently doesn't operate under a license, which means you have no means to escalate your complaint futher.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Peter