PlayiO Casino - プレイヤーのアカウントは閉鎖されました。

Good evening. The casino closed my account without warning. It says it has permanently closed and is no longer offering services. I have a pending withdrawal of 1350 euros and I am very afraid that I will lose my money.

Καλησπέρα σας. Το καζίνο μου έκλεισε τον λογαριασμό χωρίς προειδοποίηση. Αναφέρει πως έκλεισε οριστικά και δεν προσφέρει πλέον υπηρεσίες. Εκκρεμεί ανάληψη ύψους 1350 ευρώ και πολύ φοβάμαι ότι θα χάσω τα χρήματα μου.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with PlayiO Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• Have you passed account verification in the casino in the past?
• Could you please share the communication with the casino where you were informed that the casino no longer offers services? Send emails or chat transcripts to support your complaint to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear haris131254,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas