PlayiO Casino - プレイヤーのアカウントを処理中です。

Good evening, I opened an account a week ago at playio3, I made 800 euros, I made a withdrawal of 400 and I would make the second one as soon as the first one is settled. Today I tried to log in and it told me that my account is being processed. They didn't ask for any identification information and the withdrawal wasn't from a bonus. They told me in the chat that the company is closing and they will send me the money as soon as possible before I write here because I don't trust them very much.

Καλησπέρα είχα ανοίξει λογαριασμό πριν καμιά βδομάδα στο playio3 έβγαλα 800 ευρώ έχω κάνει μια ανάληψη των 400 και τη δεύτερη θα την έκανα μόλις διευθετηθεί η πρώτη. Σήμερα προσπάθησα να συνδεθώ και μου λέγε ο λογαριασμός μου είναι σε επεξεργασία. Στοιχεία ταυτοποίησης δεν μου ζήτησαν και το τζιράρισμα δεν ήταν από μπόνους.μου είπανε στο τσατ πως η εταιρία κλείνει και θα μου στείλουν τα λεφτά όσο πιο σύντομα γίνεται από το γράφω εδώ γιατί δεν τους πολύ εμπιστεύομαι.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?  
• Has your first withdrawal of 400€ been received, please?  
• Could you please share your communication with casino regarding the closure of your account? Kindly send it to my email katarina.d@casino.guru.  

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,  

Katarina

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

The withdrawal has not been made and I have 400 euros extra in my account. I am also attaching a screenshot.

η ανάληψη δεν έχει πραγματοποιηθεί και έχω 400 ευρώ έξτρα στο λογαριασμό μου σας παραθέτω και screenshot

The withdrawal was made today. The remaining amount in the account has not yet been settled.

Η ανάληψη πραγματοποιήθηκε σήμερα. Το υπόλοιπο ποσό που είχε μέσα ο λογαριασμός δεν έχει διευθετηθεί ακομη

Hi all,

Apologies for the caused inconvenience.

We would like to assure the player that his case was raised with our team and it will be handled with the utmost priority.

We will initiate a withdrawal for the remaining balance on the account and confirm once it is processed. If any additional information is required from the player, we will reach out to him via email.

If there are any other questions or concerns that need to be addressed in the meantime, please let us know.

Best regards,

PlayIO Support Team

After so many days, the money still hasn't arrived from the balance in my account.

έπειτα από τόσες μέρες δεν εχουνε μπει τα λεφτά ακόμη από το υπόλοιπο που υπάρχει στο λογαριασμό μου

Dear Player,

To initiate the refund, please reply to the email we have sent to your account-related address at your earliest convenience.

We are grateful for your patience and cooperation.

Best regards,

PlayIO Support Team

I haven't received any email.

Δεν μου έχει έρθει κάποιο email

I replied to the email you sent me.

Σας απάντησα στο email που μου στείλατε

The email was answered, the money has yet to be taken from my account balance.

Απαντήθηκε το email τα χρήματα ακόμη να μπουν από το υπόλοιπο του λογαριασμού μου

Dear Thanasis,

Thank you for your timely response.

We are happy to confirm that a refund has been initiated to the provided bank details. We will notify you once the payment is processed.

Your patience is much appreciated. If any questions arise in the meantime, please let us know.

Kind regards,

PlayIO Support Team

The money has arrived, thank you.

Τα λεφτά μπήκανε ευχαριστώ

Dear Thanasisg,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Katarina

Casino.Guru