PlayJango Casino - プレイヤーの撤退が遅れています。

I have spent over a day trying to get my money, and I keep receiving the same response. They say it takes a couple of hours.

This is the first time I have experienced a casino taking this long to process a withdrawal.

Jeg har brugt over et døgn på at få mine penge og jeg får det samme svar . Det tager et par timer .

det er første gang jeg oplevet at et casino bruger så lang tid på at udbetale .

Dear zpk26cctjf,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

It has been paid, they say, so I will wait and see when they arrive.

thanks

Det er blevet udbetalt siger de så jeg venter og ser hvornår de kommer .

tak

Has your payout reached you? May we consider the issue resolved?

Dear zpk26cctjf,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.