PlayJango Casino - プレイヤーの支払いが遅れています。

Hi guys payment looks like it hasn't been processed eventhough playjango are claiming it has. Smaller amount processed the next day was instantly credited. Any help be great.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

When exactly did you submit your withdrawal request?

Have you selected the same payment method for this withdrawal request as you have successfully used in the past?

What types of games did you play?

Did you accumulate your winnings with or without a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hi there withdrew 1100.04 on the 3rd of Dec on the 4th 233 euros via the same method was withdrawn and pretty much credited instantly. Both methods were viavbank transfer as requested by casino and all winnings were from deposits not bonus funds. Thank you for your help on this

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear tipperaryjon,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika