The player from British Columbia experienced issues in this casino. The complaint was ultimately rejected due to the player's failure to respond to the Complaints Team's requests for additional information. Without the necessary details, further investigation could not be conducted.
Thank you very much for submitting your complaint. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will definitely need more information. Could you please elaborate and clarify what is/was lost?
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.