PlaYouWin Casino - プレイヤーの資金は、行方不明になったカジノにある。

Hello

this casino dissapeard they are paying me website offline.

email offline for days HELP MY MONEY>

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Dear Budski10000,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Could you please clarify exactly when you noticed that the website wasn't working?
• Do I understand correctly that you had €8500 (dispute value) in your casino account?
• Were your winnings accumulated while a bonus was active, or without an active bonus?

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Dear Budski10000,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru