PNXBet Casino - プレーヤーのアカウントがブロックされました。

My account got locked out. They said its because its a duplicate account, but I'm certain, 100% sure that I don't have one. I did try all of my emails that I've been using and have used in the past but their system always says "no user account found".

The thing is, it has an available balance on it and suddenly it got locked out. I really need to resolve this but pnxbet is not responding to my inquiries.

Please help and advise, thank you.

Hello kenprincipe9,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with PNXBet Casino. Please allow me to ask you a few more question before we would move forward.

Was your account ever verified in the casino? Did you have any remaining balance on your casino account when it got blocked? Did the casino send you any kind of proof of account duplicity?

When was the last time the casino responded to you and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear John Kenneth,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

The complaint will be now rejected for the above mentioned reason.

Dear kenprincipe9,

We are extending the timer by 7 days. Please, be aware that in case you fail to comment on your complaint in the given time frame, we will reject your complaint.