PokerStars Casino - プレイヤーのアカウントは凍結されました。

Hey. I had an account in this casino years ago that was closed by my request in 2022. Today I reached to their support chat team and I asked them to reopen my account as I decided to give them a second chance after years. One guy there told me that he made the necessary actions so that I can made a new account with the same email and everything.... And I did ..I seriously followed their instructions and did not acted alone... I made the new account...I made the deposit and then my account was frozen as a double account. I specifically asked him before making the new account if that would happen cause I now casino's systems and he specifically told me that I wouldn't have a problem....and if I did I should reach to support. . Well my account now is frozen no one is answering the emails and the support is telling me that they forward the issue and I should wait for an email update that never comes tho...so ..

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise when did you open your second account?
• Could you please confirm the reason for the closure of your original account in 2022?
• Have you utilized any bonuses on either of your accounts?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

I don't even remember it's been years since I opened my first account but as they saw in their system I closed it in 10/2022. I made the new account after their guidance the yesterday. Anyways they opened the second account in the end but my withdrawal was less than I deposited.....half of their games was not playing. Anyways that site's not worth my time so I won't be playing anymore. Thanks for trying to help you can consider this resolved. 

We’ve closed this complaint in accordance with the player’s explicit request. While we are sorry that we could not offer more assistance in this particular case, we fully respect the player’s decision.

Please remember that you are always welcome to reach out to us again in the future. If you encounter any issues with this or any other casino, whether related to withdrawals, verification, account access or anything else, our team is ready to assist.

If you change your mind or feel you need our support, we will be here to help.

Best regards,

Attila