Pokienations Casino - プレイヤーの撤退が遅れています。

Withdrawal is now 17days processing... and the give me the same ***** delay due to some 3rd party excuse with no time frame for the issue to be resolved

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• Do I understand correctly that your last successful payout from the casino took place in October last year?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Correct that was the last payout from pokienations...

KyC is fully complete as you can see from pictures they have payed me out preivously

And lastly i dont play bonuses on any casino, so thats not the case either

Dear JustWannaAnswr,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Lala (jean.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear JustWannaAnswr,

It’s a pleasure to e-meet you. My name is Lala. I’ll be handling your complaint moving forward.

As part of our standard procedure, I would normally invite a representative from Pokienations Casino to join this conversation. However, since they have not yet registered a representative account on our platform, they are currently unable to respond directly within this thread.

I will reach out to their support team through available channels to request assistance with your issue. I will keep you informed of any updates.

If there will be updates or new developments, please don’t hesitate to share them with me. Thank you for your understanding and patience throughout this process.

Best regards,

Lala

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear JustWannaAnswr,

I have not heard back from Pokienations Casino. Unfortunately, without cooperation from their side, there is little that can be achieved. Since the casino operates without a valid license and does not refer to any ADR service, there is no gaming authority to turn to.

I will now close the complaint as unresolved.

I understand this isn't a satisfactory solution to your issue. However, the decrease in the casino's rating caused by unresolved complaints could help change their approach. If the casino decides to respond, we will reopen the complaint and you will be notified by email.

I recommend choosing casinos based on their reviews and ratings in the future to avoid situations like this.

I am sorry we could not be of more help on this occasion.

Best Regards,

Lala