Punt Casino - 選手の退会が遅れました。

Every time that I have a withdrawal from the casino it gets slower and slower they do not help you when you're asking why that is they just say oh algorithm algorithm 3 to 7 days but they advertise instant withdrawals so they should stop advertising them as instant if they're not rarely instant It went from 2 hours first withdrawal second withdrawal was a day and now I'm over one day on the 3rd withdrawal. When I withdrawed my first time ever playing at Wild Casino.ag they pay me $1,200 within less than 12 hours I don't understand why they have to take so long but still have the nerve to advertises instant

Dear casinojanuary2023, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Could you please advise when exactly you requested this withdrawal?

Thank you in advance for your reply.

Best regards, 

Kristina

Only yesterday but if that's the case it's not right to say instant withdrawals, wild casino, 7bit, limitless, yabby, crypto loko, lucky legends, bitstarz, all got me withdrawals on the same day no problem, some in mere minutes no crypto casino should take days period. The only reason is they hope I will reverse the withdrawal and play my winnings away but I will not and players everywhere are sick of that behavior sad because they have a great game selection and great promo but the dishonest behavior about withdrawal negates all that

Thank you for your reply, casinojanuary2023. I would like to emphasize we always give the casino two full weeks to process each payment. I will keep this complaint open and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.

Dear casinojanuary2023,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.