Ragnaro Casino - プレイヤーの撤退が遅れています。

Hello Casino Guru,

I won over €8,000 at Ragnaro Casino, and initially my withdrawals were processed normally. However, I haven't received any withdrawals for 16 days now. The casino hasn't communicated with me, and my account shows that no verification is required. No documents have been requested either.

I request your support so that I can receive my winnings soon.

Hallo Casino Guru,

Ich hatte bei Ragnaro Casino insgesamt über 8000€ gewonnen und Anfangs wurden meine Auszahlungen auch normal bearbeitet. Nun habe ich aber seit 16 Tagen keine Auszahlungen mehr erhalten. Das Casino hat nicht mit mir kommuniziert und in meinen Account wirs angezeigt keine verifizierung notwendig. Es wurden auch keine Dokumente anderweitig angefordert.

Ich bitte um Ihre Unterstützung meine Gewinne bald zu erhalten.

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Ragnaro Casino..

Please allow me to ask you a few questions so I can better understand the situation.

• Do you have access to your player's account? Can you log in?
• Did you achieve your current balance with the help of a bonus?
• When was the last time you were in contact with the casino, and what did you discuss?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Thank you very much in advance for your reply.

Best regards,

Tomas

Hello,

Yes, I can log in. I just went into the live chat again and these were the answers.

I initially made my profits with the welcome bonus.

Hallo,

Ja ich kann mich einloggen. Ich war gerade nochmal im Live Chat und das hier waren die Antworten

Ich habe meine Gewinne Anfangs mit dem Willkommensbonus erzielt.

I've been waiting 24 days for my money and nothing has happened. Multiple inquiries with support have been fruitless.

Ich warte jetzt 24 Tage auf mein Geld und nichts passiert. Mehrere Anfragen beim Support haben nichts bewirkt.

Dear Luke2000,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Lucia (lucia.s@casino.guru) . This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Hello Luke2000,

My name is Lucia and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear Ragnaro Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Lucia

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Luke2000,

We regret to learn about your situation.  

Following a review of your account in relation to your concerns, we are pleased to inform you that your previous pending withdrawals has been successfully processed, and the funds were dispatched from our end on March 1, 2026.

Regarding your pending withdrawal request, please be advised that we are currently investigating the matter in response to the concerns you raised.

We will provide an update as soon as more information becomes available.

Thank you for being so patient with us! We really appreciate it.

Best regards,   

Ragnaro Casino team.

Dear Ragnaro Casino representative,

thank you very much for the update. I will leave this complaint open until Luke2000 confirms his withdrawals have been paid out.

I received everything. Thanks Casino Guru 🙂

Habe alles erhalten. Danke Casino Guru 🙂

Dear Luke2000,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Lucia S

Casino.Guru