The player from Canada had won $5400 in XRP but faced issues withdrawing the funds due to ongoing KYC checks, which had been delayed multiple times. His account later became banned permanently. The Complaints Team was unable to resolve the issue after multiple communications with the casino, leading to the complaint being closed as 'unresolved'.
カナダのプレイヤーはXRPで5400ドルを獲得しましたが、進行中のKYCチェックが何度も遅れたため、資金を引き出すのに問題がありました。その後、彼のアカウントは永久に禁止されました。苦情チームはカジノと何度もやり取りしましたが、問題を解決できず、苦情は「未解決」として終了しました。