Razed Casino - プレイヤーのアカウントが不当に閉鎖されました。

Yesterday I decided to play on Razed, and I was playing smoothly, but when I woke up today, I saw that my account had been unfairly banned. This happened because I had previously created another account that I didn’t even remember, but I had never deposited or even played on that account. Even so, they decided to ban me out of nowhere, claiming that I broke the terms, even though I only played/used a single account to deposit and play at the casino.

Dear player, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem at Razed Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Can you please specify when exactly you created your first account? Did you have any activity at all, or did you immediately log out and never use it?
• Did you claim any no-deposit bonuses on your first account?
• Did you provide the same personal information while creating a new account?
• Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Natalia 

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear highonmel,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Natalia
Casino.Guru