Razed Casino - プレイヤーのアカウントは閉鎖され、資金は没収されました。

I opened my account around February.

I made around 13.037 usd in deposits since then.

And made 1800 usd in withdrawals.

I had a winning streak this weekend, and had in my account $6,448.95 USD.

I am in minus anyway.

I asked for a withdrawal of 1900.

They closed my account, told me that i broke their T&C because i am from Spain.

Send me 833 usd (in their own words, my last deposit), and took the rest of the money, and regret to pay the rest.

Thank you.

Dear leonardomatam1308,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Razed Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• How did you learn about your account being blocked?
• Were you asked to provide documents for verification?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the accusations against you as evidence? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

1) when i woke up, i chat them, because i couldn't enter, and the person behind the chat told me.

2) It was already verified if i remember well..., not sure. It's a long account.

3) Everything.

4) No bonus at all.

5) I will send to your email.

Thank you.

Thank you very much, leonardomatam1308, for providing the necessary information. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello leonardomatam1308,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Razed Casino to join the conversation and participate in the resolution of this complaint.

Dear Razed Casino,

Can you please provide more information about why the player's funds have been confiscated?

Kind regards,

Adam

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear leonardomatam1308,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Adam