Realbet.io Casino - 選手の退出手続きが遅延しています。

I played on this site in 06/04/26 and earned 7600$ in ETH went to verify my account then withdraw my account is full verified

and withdrawal says approved but I haven’t receive the money yet after a month

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Dear 1313Liam,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Have you made any successful withdrawals before?
• Could you please let me know which documents you have already provided and when exactly you sent the last one?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra

Hello Petra,

Thank you for your response.

1. I have never made a successful withdrawal from this casino before. This is my first withdrawal request.

2. I have already provided all the required verification documents, including:

- ID document

- Selfie verification

- Proof of address

- Crypto wallet verification

all that was sent the day I withdraw

3. My winnings were accumulated without using any active bonus.

My withdrawal has been approved for over a month, and I have not gotten any money

I fully cooperated with all verification requests from the casino.

Thank you for your assistance, and I hope this issue can be resolved as soon as possible.

Best regards

Thank you for your reply and for providing the previous details, 1313Liam.

• Could you let us know when you made your last successful withdrawal and how long it took to be processed?
• Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?
• Could you provide any additional communication you had with the casino? This can include screenshots, emails, or chat records. You can send me all the documents to: petra.h@casino.guru or post your screenshots to the thread.

Thank you again for your cooperation.