Realz Casino - 当該プレイヤーは出金が遅れていると考えています。

Hello!

The casino keeps canceling payouts without any explanation. When I inquired via chat, they said it was due to technical errors. However, they offered no help. I also can't verify my account. I already sent all the required documents by email on April 9th, as it's not possible to do so on the website itself.

Hallo!

Das Casino storniert ohne jegliche Erklärung immer wieder die Auszahlung. Bei Nachfrage im Chat heißt es wegen technischer Fehler. Geholfen wird aber nicht. Ebenfalls kann man sein Konto nicht vertifizieren. Ich habe bereits am 9. 4 alle erforderlichen Unterlagen per mail gesendet da es auf der Seite selbst nicht möglich ist.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear claudi3110,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla