Retro Bet Casino - 決済が遅延しているとのクレームがあります。

I withdraw $500 dollars it's been rejected and then expected i didn't receive any email from the retro bet casino that shows they sent the $500au and today they return the $500 back to my retro bet account without any explanation and I can't connect they support team because there is no option to talk to real human not a bot. They lied to me when I asked them did you send the money and they asurd me they definitely sent me the money.

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Dear Amir88,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I tried to withdraw my $500 first with my bank card they told me to use different method so I tried bank account first when I talked to support team they told me it's been approved and I'll receive the money then again told because my bank details was wrong I checked and did it again,my withdrawal again got rejected so I now know they don't want pay my winnings so I just played it all $500 and I lost all that money. I decided to not play in retro bet casino because they are scamming people. I just know now all those positive feedbacks are fake. I would like to advise other people to do not waste their money in retro bet casino.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Amir88,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

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Thank you in advance for your time and feedback.

Best regards,

Karla