Richville Casino - プレイヤーのアカウントは支払いが行われずに閉鎖されました。

I won the amount of 200 euros after this Kaz but demanded documents for indexing the identity of the statement of account and the card I provided all the documents. After that they said that everything is fine, the money will come soon and blocked my account without payment, deal with this casino, apparently they are scammers

Выйграла сумму 200 евро после этого Каз но требовала документы для индексации личности выписка со счета и карту все документы я предоставила.послп этого они сказали что все хорошо скоро придут деньги и заблокировали мой аккаунт без выплаты разберитесь с этим казино видимо это мошенники

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?  
• Do I understand correctly that your account was fully verified? Could you provide the exact date you have passed the KYC verification, please?   
• Did you accumulate your winnings with or without an active bonus?  

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,  

Katarina

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

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If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Hello,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Katarina
Casino.Guru