Ripper Casino - プレイヤーの賞金は無効になりました。

I had two withdrawal pending account is fully verified I had a $400 and $1600 the $400 was fine almost immediately. They kept pushing the $1609 back saying it would be done 48 hour then it was 31st ect any hod I received an email of some free spins couple 10c spins haha bit of fun yeah won nothing shock lol just got an email they voided my pending $1600 !!!

Hello wildfireart,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Ripper Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your current balance with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about? Did they explain the reason of voiding your balance?

Looking forward to your answer.

Regards,

Nick

Had been verified for months .

It was from a $25 price match bonus that I well and truly turned over.

I spoke to them last night they claim I broke terms and conditions by playing the free spins.

Hello wildfireart,

Can you please forward the communication between you and the casino to nikolas.b@casino.guru?

Dear wildfireart,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.