RizSpin Casino - プレイヤーの入金が争われています。

Hi over the past 2 months rizspin.com has been absolutely terrible with the transfer money they constantly say they don't receive it and the money leaves your account.

I've been with them for a long time.never have I had this problem before.

It's ridiculous I have proof they say they only received $670 on 21st of Jan 2026

When infant I've been telling them for more than 3 weeks please check my deposits and bank statement it clearly shows.i deposited $870 21st Jan 2026

This has happened more than once and I've deposited more than 57k

Only recently I've had this trouble. Sometimes they say never received Sometimes they say I've never sent the money when I have clear banks statement and receipts of deposits why are they ripping me off all the time I world hard for this money

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with RizSpin Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Do your deposits appear in the deposit history found in your player's account?
• Could you please share with me a screenshot of your deposit history from January 21st?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Feelinfab,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru