RodeoSlot Casino - 選手の退出手続きが遅延しています。

I requested a withdrawal on 8 February.

My account was fully verified and the withdrawal was approved.

The casino informed me that my bank declined the payment, but my bank confirmed that no incoming payment attempt was rejected.

My account was temporarily blocked and I was asked to withdraw using a different method.

I attempted withdrawal again using another bank and also cryptocurrency, but the payments still failed.

The funds are still visible in my account, but I cannot receive the withdrawal.

I request immediate payment of my winnings or a working alternative withdrawal method.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Dear Attila,

Have you made any successful withdrawals before? No

Could you please confirm that you have passed the KYC verification? Yes

Have you accumulated your winnings with or without an active bonus? without bonuses

As soon as you contacted them they are delete my account.

Br,

[redacted]

Dear Player,

Thank you for your response. Do I understand correctly that the casino has blocked your account? If you still have access to your account, could you please attach a screenshot of your pending withdrawal?

Additionally, could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshot here.

Thank you for your patience and cooperation.

Dear Attila,

I send all comunication on your email.

Yes my account was blocked and i dont have acess.

Br,

[Redacted]

Thank you for your response. Have you contacted the casino customer support via email to ask about the reason why your account was blocked? Additionally, could you please advise which games you focused on - slots, live casino, sports betting, etc.?

Thank you in advance for your reply.

Yes, i send you all emails with comunication. That is all comunication that i have. I played slot machine magic box.

Best regards,

[Redacted]

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Jana (jana.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Dear Gregordol,

I am truly sorry to learn that your account has been blocked. Please rest assured that I will reach out to the casino promptly in order to resolve this issue. To facilitate a comprehensive resolution, I would like to invite a representative from RodeoSlot Casino to join this discussion.

Dear RodeoSlot Casino,

Could you kindly clarify the reasons behind the blocking of the player's account? Additionally, we would appreciate it if you could provide any relevant evidence regarding this matter. You may respond in this conversation or send the information directly to my email address at jana.k@casino.guru. Thank you very much for your assistance and cooperation.

Kind regards,

Jana

Hello Jana and Gregordol,

Thank you both for following up. To clarify the situation:

Reason for account suspension, not a closure of the account: The player's recent withdrawal attempts were declined by their bank, triggering a temporary suspension as a standard security measure while we resolve it.

We escalated the issue, and the result was a confirmed bank rejection, which the player was updated about in the last email he received.

You can attempt a withdrawal to a new bank account, ideally with a different bank, as the payments are showing as declined by them.

Thank you for your understanding and cooperation.

Best regards,

RodeoSlot Casino

Dear Gregordol,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear both.

I acknowledge your recent communication; however, I must formally dispute the statements provided.

Firstly, I have not received any verifiable evidence from RodeoSlot Casino confirming that our bank declined the withdrawal attempts. Your assertion of a "confirmed bank rejection" remains unsubstantiated. I therefore request documented proof issued by the relevant financial institution clearly demonstrating such rejection.

Secondly, I note a material inconsistency in your interpretation of the account status. You refer to an "account suspension," whereas, based on the current facts available to me, the account appears to be effectively closed, as it is no longer accessible or operational. I request formal confirmation and evidence that the account still exists and is merely suspended, including system records reflecting its current status.

Finally, i propose a straightforward and reasonable resolution. The funds in question should be returned to the original source account from which the deposits were made. If the initial transaction from our bank account to RodeoSlot Casino was successfully processed, there is no technical or legal impediment preventing the execution of a reverse transaction to the same account.

I kindly request that you:

Provide verifiable evidence of the alleged bank rejection;

Confirm and document the current status of the account (active/suspended/closed);

Proceed with the return of funds to the originating account without further delay.

I expect your prompt response and a resolution consistent with standard financial and regulatory practices.

Thank you for solution.

Best regards

GREGOR

Hello Jana,

We have forwarded an email containing details about the case. Please check it out at your earliest convenience.

Thank you for your patience.

Best regards,

RodeoSlot Casino

Dear Gregordol,

Thank you for reaching out to us. I would like to clarify that, based on the information provided by the casino representative, your account is currently suspended, not closed. While your withdrawals remain accessible, please note that you are temporarily restricted from making deposits and participating in gameplay. Additionally, you have been previously informed that your bank is not accepting the withdrawal request at this time. I kindly encourage you to reach out to your bank or consider using an alternative account to withdraw your funds. We appreciate your understanding and continued support.