Rolldorado Casino - プレイヤーの出金処理が遅れており、アカウントの確認作業が進行中です。

Dear Casino Guru Team,

I would like to submit a formal complaint against Rolldorado Casino regarding a withheld withdrawal and ongoing verification issues that mirror, almost identically, an existing complaint I already have open with your team against CryptoLeo Casino.

Existing related complaint for reference: https://casino.guru/complaints/cryptoleo-casino-player-s-withdrawal-is-delayed-and-1

Summary of the Rolldorado situation:

I deposited €900 at Rolldorado Casino and won approximately €400.

I completed full KYC, including ID, proof of address, source of income questionnaire, and payslips showing my employment as an electrician.

Despite this, the casino has been requesting an escalating series of documents over several months, ticket reference NO449H.

The pattern is identical to CryptoLeo: each time a document is provided, a new request appears, including the same demand for a MiFinity "bank statement" for the account ending **0586.

I have provided the official Luxon Pay statement covering April to July 2025 and offered to provide MiFinity statements for whichever date range they specify.

The amount involved is small, which makes the level of stalling even more disproportionate.

Why I am asking for a quick review:

The documents, payment methods (Luxon Pay, MiFinity), the player profile, the document chain, and the casino tactics overlap with my existing CryptoLeo complaint already on file with Stefan. Most of the evidence is already in your system. The complaint specialist assigned will not be starting from zero.

I would appreciate it if this case could be opened promptly and, where possible, handled alongside the existing CryptoLeo complaint so we can reach a resolution efficiently for both.

Casino: Rolldorado Casino

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• When was the last time the casino requested any documents from you for the verification of your account, and which document did they ask for?
• When was the last time you deposited money into this casino?
• When was the last time you accessed your casino account?
• Could you please forward the most recent communication between you and the casino customer support regarding verification requests to veronika.f@casino.guru?
• What types of games did you play to accumulate your winnings?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika