Roostake Casino - プレイヤーの引き出しが説明なしに遅れています。

Hello,

I would like to precise that I am fully verified and I already made successful withdrawal.

My problem is the following : I made a withdrawal 3 days ago. It was rejected without any explanation. I tried to contact the support by their chat and email to know the reason (after double checking their T&C ensuring I was not exceeding any limit). No explanation received, they just ignored my emails.

I requested again a withraw - rejected again without any reason.

As I can’t get an answer / explanation from the support, I don’t have other choice than contacting you to see if you can get the attention of their support.

thank you in advance for your assistance

Dear Noogii,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please clarify when exactly you made the last successful withdrawal, and how many days it took to be processed?
• Which payment method to withdraw your winnings have you opted for? Was it the same one you used in the past?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Hello,

thank you for the quick reply.

the last successful withdrawal was on the 6th June 2025 (few days ago) and it took less than 24hours.

I did not use any bonuses, so no accumulation.

and all of my deposit were in SOLANA and the withdrawal request in SOLANA as well.

thx

Thank you very much for your reply, Noogii. When was the last time you tried to contact the casino regarding this issue? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Hello,

I finally succeeded to solve the issue by contacting them by … instagram.

Their support is really shameful and unprofessional but at least I get my money…

thabk you for your support and sorry for the inconvenience

Dear Noogii,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Kristina

Casino.Guru