Scatterhall Casino - プレイヤーが賞金を受け取れずにいます。

Hello,

According to the casino, the payout takes a maximum of 2 days.

I've been waiting for 7 days and still nothing. The chat can't really help you either and only forwards the problem, but nothing happens.

Hallo,

laut Casino dauert die Auszahlung maximal 2 Wetktage.

Ich warte nun seit 7 Tagen und es kam noch nix. Der Chat kann einem auch nicht wirklich weiter helfen und leitet das Problem nur weiter, es passiert aber nichts.

Dear DerKoenig,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hi,

That's all there is to waiting 2 weeks. Lots of others complaining about the same thing in a thread. Maybe it would be nice to hear an explanation from a casino representative.

Hi,

das kommt schon hin mit 2 Wochen warten. Viele andere beschweren sich wegen der gleichen Sache in einem Thread. Vielleicht wäre es mal nett von einem Casino Vertreter eine Erklärung zu hören.

Dear DerKoenig,

We would like to apologise for the inconvenience caused by the ongoing issue with NodaPay. It has turned out to be a bigger problem than initially anticipated. However, we want to assure you that our team is working hard to resolve all outstanding and missing payouts, and we expect to have all issues resolved by the end of this week.

We understand that this delay may have caused frustration and inconvenience to you, and for that, we offer our sincere apologies. To show our appreciation for your patience during this time, we are working on a small gesture that will be added to your accounts next week. You will receive an email about this shortly.

We want to emphasise that all cashouts will be processed, and we are doing everything we can to ensure that this happens as soon as possible. Once again, we apologise for the inconvenience caused and appreciate your understanding.

Thank you for your continued support.

Best regards,

Scatterhall

@Scatterhall

The payment from Scatterhall arrived the next day after another payout, but not from Spinpirate, although it was paid out over a week ago

@Scatterhall

Die Zahlung von Scatterhall kam ja direkt am nächsten Tag an nach erneuter Auszahlung aber von Spinpirate nicht obwohl das schon vor über einer Woche ausgezahlt wurde

Dear DerKoenig,

Do I understand correctly that you have received all your winnings from Scatterhall Casino? Do you have any pending withdrawals or a remaining balance in your casino account?

Yes, I received the money, but still not the money from partner Casino Spinpirate, even though it was supposedly paid out almost 2 weeks ago.

There was a problem, but it was resolved and the sum was allegedly paid out again. However, I did not receive the money again. Now there seems to be another problem

Ja ich habe das Geld erhalten, aber das Geld vom Partner Casino Spinpirate immer noch nicht, obwohl es angeblich schon vor fast 2 Wochen ausgezahlt wurde.

Es gab ein Problem was aber gelöst wurde und die Summe angeblich noch mal ausgezahlt wurde. Ich habe das Geld jedoch wieder nicht erhalten. Jetzt gibt es angeblich wieder ein Problem

Please note that we do not solve complaints about two different casinos in one complaint thread. If you need our assistance with withdrawing winnings from Spinpirate Casino, please submit a new complaint.

Since you received your winnings from Scatterhall Casino, I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.