Scatters Casino - プレイヤーの撤退が遅れています。

Hello dear Casino Guru team,

I have been trying to withdraw my € 17,000 since December 9th, 2021. After several contacts with scatters support I was asked to submit a KYC. I did that on December 13th, 2021. Since then I've only been put off. Can you please help me? The support at scatters already knows me and I don't know what to do next ... Thank you very much

Hallo liebes Casino Guru Team,

Ich versuche seit dem 09.12.2021 meine 17.000€ Auszahlen zu lassen. Nach mehrfachen Kontakt mit scatters Support wurde ich dann aufgefordert eine KYC einzureichen. Das habe ich dann am 13.12.2021 getan. Seit dem werde ich nur noch vertröstet. Können Sie mir bitte helfen? Der Support bei scatters kennt mich mittlerweile schon und ich weiß nicht weiter... Vielen Dank

Dear Sebastian,

Thank you very much for submitting your complaint. Foremost, allow me to congratulate you on your great win.

Please understand that KYC account verification is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough procedure. If all the data is correct, there should be no reason for the casino to delay your withdrawal.

Subsequently, it’s quite usual for a withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. However, if you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Petronela

Hey Petronela, the case is over! Thank god I got the money !! Nevertheless, thank you very much for your commitment!

Hey Petronela, der Fall hat sich erledigt! Ich habe Gott sei Dank das Geld erhalten!! Trotzdem vielen Dank für euren Einsatz!

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Sebastian, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru