Sesame Casino - 選手の退場が遅れています。

I tried to withdraw, but Sesame still hasn't paid me.

Поисках теглене, но Сезам все още не ми плаща.

Dear istinskiq,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if your account has been fully verified?
• Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
• When did you request a withdrawal from the casino? Is it still pending in your account?

Looking forward to hearing from you.

Best regards,

Tomas

Hi there,

Yes, my account is fully verified. No, i am just waiting for my money to come. I guess they just don't want to pay fast. The withdrawal is still pending, yes.

Regards

Has the casino offered any explanation about why your payout is delayed?

When exactly have you requested the withdrawal of your winnings?

Dear istinskiq,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.