Shazam Casino - 選手の退会が遅れました。

It says on your website that payouts are instantaneous and that is obviously not true I have had to jump through hoops to get this money when it wasn't like that when I was depositing my money you guys got my money right away well I want my money right away now I've had to send in one form with all the stuff on it now I'm having to send a whole another form with six different verifications proof of my address a copy of my ID back and forth a copy of my credit card which I already did and so on and so forth it just keeps going on and on this is bullshit and I think that you guys are just trying to keep my money

Dear racit77, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Could you please advise when exactly you requested this withdrawal? Have you already received any confirmation regarding the successful verification?

Thank you in advance for your reply.

Best regards, 

Kristina

Dear racit77,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.