Slot Bunny Casino - プレイヤーの出金申請は却下されました。

Il casinò non paga. Dicono che siano stati creati più account dopo che ho vinto, verificato e prelevato. Non ho mai avuto un account con Slot Bunny prima del 14 maggio e loro affermano il contrario, confiscandomi le vincite e lasciando sul conto solo il mio deposito di 300€. Ho fatto presente che è sbagliato.

 15th May

Congratulations on meeting the playthrough requirements! 🎉🎉🎉

We have reviewed your recent withdrawal request and noticed that the initial bonus has not yet been deducted from your balance. Therefore, we are unable to process your current withdrawal request.

As per our Terms and Conditions, 6.2 Withdrawing Funds After Using a Bonus

Upon requesting a withdrawal, the initial bonus amount is considered non-cashable and will be deducted from your balance or winnings before the withdrawal is processed.

The initial bonus of $200.00, which was applied when you took advantage of the bonus NOCAPS, needs to be removed first. We already made the necessary adjustment to your account. you can go ahead and make your withdrawal request

Thank you for your understanding and cooperation. If you have any questions or need further assistance, please do not hesitate to contact us.

Kind regards,

Slot Bunny

18th May

Hi forzagiu,

We have received your withdrawal request, which has been rejected.

After a thorough review by our fraud and risk department, we’ve identified multiple accounts associated with your IP address. This situation violates our terms and conditions under clause 6.2 Withdrawing Funds After Using a Bonus: To ensure fair play, each player is allowed only one active account. If multiple accounts are identified, whether linked to the same individual, device, or IP address then- any withdrawals connected to welcome bonuses, first-time deposits, promotional offers, free spins, free chips, or clean deposits may be declined.

You can find the Terms and Conditions here: https://slotbunny.com/terms-of-service

We would like to inform you that your deposit of $355.00 has been returned to your account. At your convenience, please submit a withdrawal request so we can process the refund for you.

We understand this may be disappointing news. If you have any questions or need further clarification, please do not hesitate to contact our support team. We are here to assist you and ensure you have a positive experience with us.

Thank you for your understanding and cooperation.

Kind regards,

Slot Bunny

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear ForzaGiu,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Could you please advise if you have passed the KYC verification? Which documents were you asked to provide?
• Which payment method have you opted for when depositing and requesting a payout?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas