Sloten Casino - プレイヤーのアカウントは凍結されました。

My account was frozen because it seems to be a duplicate account and I can't withdraw funds. They won't listen to my explanation. When I complained, they told me to wait, but I haven't heard back from them, which is frustrating.

重複アカウントらしく出金出来ずにアカウント凍結されて。こちらの説明とか聞いてくれない。苦情言ったら待っててと言われそのまま返事も来ないし困る。

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Dear pon1114,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can fully understand the situation.

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Could you please confirm if you have passed the KYC (Know Your Customer) verification?
• Have you accumulated your winnings with or without an active bonus?
• When exactly was the date that your account was blocked?

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean