Slotexo Casino - プレイヤーが賞金を受け取れずにいます。

I deposited money via Skrill at Slotexo (domain: slotexo860508.com).

I had requested a payout a week before February 15, 2026. After several days of processing, this was cancelled without any comprehensible explanation.

On February 15, 2026, I requested another withdrawal of €500. This remained in "Processing" status for several days, even though the casino's terms and conditions state that withdrawals should be processed within 3 business days.

This payment was also cancelled, again citing a "technical error".

I then requested another payout. This too was cancelled after several days of processing, with the same reason given.

The support team does not provide a binding payout date and only responds with general statements such as "technical error" or "you shouldn't have to wait much longer".

In the meantime, out of frustration, I gambled away €100 and on February 21, 2026, I requested another payout of €400.

Overall, my withdrawal requests have now been canceled multiple times without a clear explanation. I fear that withdrawals are being deliberately delayed or blocked.

Screenshots of all withdrawal requests, cancellations and communication with support are available.

Ich habe über Skrill Geld bei Slotexo (Domain: slotexo860508.com) eingezahlt.

Bereits eine Woche vor dem 15.02.2026 hatte ich eine Auszahlung beantragt. Diese wurde nach mehreren Tagen Bearbeitung ohne nachvollziehbare Begründung storniert.

Am 15.02.2026 beantragte ich erneut eine Auszahlung in Höhe von 500 €. Diese befand sich mehrere Tage im Status „In Bearbeitung", obwohl laut den AGB des Casinos Auszahlungen innerhalb von 3 Werktagen bearbeitet werden sollen.

Auch diese Auszahlung wurde wieder mit der Begründung „technischer Fehler" storniert.

Daraufhin beantragte ich erneut eine Auszahlung. Auch diese wurde nach mehreren Tagen Bearbeitung wieder mit derselben Begründung storniert.

Der Support nennt kein verbindliches Auszahlungsdatum und antwortet nur mit allgemeinen Aussagen wie „technischer Fehler" oder „Sie sollten nicht mehr lange warten müssen".

Inzwischen habe ich aus Frustration 100 € verspielt und am 21.02.2026 erneut eine Auszahlung über 400 € beantragt.

Insgesamt wurden meine Auszahlungsanträge nun mehrfach ohne klare Begründung storniert. Ich befürchte, dass Auszahlungen bewusst verzögert oder blockiert werden.

Screenshots aller Auszahlungsanträge, Stornierungen und der Kommunikation mit dem Support sind vorhanden.

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Dear Maximilian679,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Thank you for your feedback.

I understand that, as a rule, one should wait 14 days after a withdrawal request.

In my case, however, the problem is not just a delay, but that my withdrawal requests are being cancelled by the casino itself before this deadline is even reached.

Several payment requests were cancelled after a few days in the "In Process" status without any comprehensible explanation, citing an alleged "technical error".

I would be willing to wait 14 days if the application remains active and unchanged. However, I am not given this option, as the applications are regularly cancelled by the casino itself.

Therefore, I see a recurring pattern here and request a review of my case.

Vielen Dank für Ihre Rückmeldung.

Ich verstehe, dass in der Regel 14 Tage nach einer Auszahlungsanfrage abgewartet werden sollen.

In meinem Fall liegt das Problem jedoch nicht nur in einer Verzögerung, sondern darin, dass meine Auszahlungsanträge vom Casino eigenständig storniert werden, bevor diese Frist überhaupt erreicht wird.

Mehrere Auszahlungsanträge wurden nach einigen Tagen im Status „In Bearbeitung" ohne nachvollziehbare Begründung mit einem angeblichen „technischen Fehler" storniert.

Ich wäre bereit, 14 Tage zu warten, wenn der Antrag aktiv und unverändert bestehen bleibt. Allerdings wird mir diese Möglichkeit nicht gegeben, da die Anträge regelmäßig vom Casino selbst storniert werden.

Daher sehe ich hier ein wiederkehrendes Muster und bitte um erneute Prüfung meines Falls.

Dear Maximilian679,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Maximilian679,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru