Slotexo Casino - プレイヤーのアカウントは閉鎖されました。

30€Withdrawal +10€ to the account. They told me that they decided to close the casino and that they would refund the money in the way I chose to deposit.

30€Ανάληψη +10€ στον λογαριασμό .μου είπαν ότι αποφάσισαν να κλείσουν το καζίνο και ότι θα επιστρέψουν τα λεφτά με το τρόπο που έχω επιλέξει να κάνω ξαταθεση

Hello

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please clarify if you currently have access to your casino account?
• Which games did you focus on - slots, live casino, sports betting, etc.?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

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Thank you for your patience, and stay safe.

Dear giorgossevastidis84,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.