Slotexo Casino - プレイヤーの引き出しが遅れています。

I requested two withdrawals a week ago. After daily contact with live chat, they just apologize and say there are delays due to increased requests. I wanted to verify my account, but they replied that the finance department hadn't requested verification. Please help me, I'm afraid I'll never see the money.

Ich habe vor einer Woche zwei Auszahlungen angefordert. Nach täglichem Kontakt mit dem Live chat wird immer nur entschuldigt und gesagt es gäbe Verzögerungen wegen erhöhten Anfragen. Ich wollte die Verifizierung machen, daraufhin antwortete man mir, die Finanzabteilung habe keine Verifizierung angefordert. Bitte helfen Sie mir, ich fürchte, dass ich das Geld nie sehen werde

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Dear player, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Slotexo Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• Could you please share a screenshot of your withdrawal requests?
• Have you made any successful withdrawals using the same payment method before?   
• Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Natalia

Hello! I haven't received a successful withdrawal yet and have played without bonuses.

I am attaching the screenshot.

Best regards

Hallo! Ich habe noch keine erfolgreichen Auszahlung erhalten und ohne Boni gespielt.

im Anhang sende ich den Screenshot.

liebe Grüße

Thank you for your response. We usually allow the casino a full two weeks to handle each payment. I will keep this complaint open, and if there is no progress by the end of that period (on 7th October), we will step in. Let’s remain optimistic, and I hope to receive good news about your withdrawal shortly. Thank you for your patience in advance, and please keep me updated on any further developments.

Thank you! Best regards

Danke! Liebe Grüße

The money arrived today. Thank you for this.

Best regards

Das Geld ist heute eingetroffen. Vielen Dank, dass es das hier gibt.

Liebe Grüße

Dear player,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Natalia

Casino.Guru