Slotimo Casino - プレイヤーのアカウントは閉鎖されました。

I once won €9,000. The site banned me, claiming I was using multiple accounts. That wasn't true. They refunded my deposits and banned me for life.

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Ich gewann mal ein Gewinn von 9000€. Die Seite hat mich gesperrt und argumentierte damit, dass ich angeblich Multiaccount betrieben habe. Das stimmte nicht. Sie zahlten mir meine Einzahlungen zurück und bannten mich auf Lebenszeit.

vorsicht Betrüger am Werk

Dear RoyalGaming,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Slotimo Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• Could you please share with me the communication with the accusations against you?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with casino support trying to resolve the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Dear RoyalGaming,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru