SlotNeo Casino - プレイヤーがアカウントを閉鎖するのに苦労している。

I've already tried to close my account three times and was repeatedly transferred from the chat to email support. There, I was told I had to confirm that I wanted to close the account, but after that, there was no response, and I lost more money. Is it possible for me to get my losses back during this time?

Attached are screenshots of the emails.

Ich habe bereits 3 mal versucht Konto zu schließen und wurde immer wieder vom chat zum email Support verwiesen, dort wurde mir gesagt ich muss bestätigen dass ich das Konto schließen will, jedoch wurde danach wieder nicht reagiert und ich habe wieder Geld verloren. Ist es möglich dass ich meine Verluste in dieser zeit zurück bekomme?

Anbei die Screenshots der Emails

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Dear Alpha33, thank you very much for submitting your complaint. I am truly sorry about your negative experience with SlotNeo Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please confirm whether you currently still have access to your account?
• When was the last time you made a deposit in this casino?
• Could you please confirm whether you have passed the KYC verification in this casino?
• Could you please forward your communication with the casino directly to my email? You can reach me at attila.g@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila