Slotoro Casino - プレイヤーのアカウントは閉鎖されました。

My account was blocked because I did not correct my day of birth from the 1st to the 22nd. The year and month were entered correctly. The date was entered as 01/07/1991, but it should have been 22/07/1991. This was simply a human error made when entering my personal details.

The casino did not allow me to correct this date and instead decided to close my account. They are now offering to return only 1,000 PLN, even though there is more than 5,000 PLN in the account.

Could this be considered an attempt to withhold or misappropriate my funds? I would appreciate any help, as this situation feels very unfair and distressing.

In my opinion, the casino's actions suggest that they were looking for a reason to confiscate my funds from the very beginning.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Slotoro Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• When have you noticed your date of birth was incorrectly input into your player's profile?
• Have you attempted to correct the mistake in your date of birth before depositing and playing?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas