Slotoro Casino - プレイヤーの本人確認に時間がかかっています。

Account says verified. They then requested a selfie with my wallet address. I sent one with it written on a piece of paper, as you can see. Declined.

I sent in the screenshots of the wallet open on my phone. You can see declined.

When I try contacting the support (They are russian). They just copy and paste telling me to upload.

You can see everything is clear and I have done as they asked.

Help?

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you provided all the required documents as soon as possible and in the correct format? Could you please advise whether the selfie with the wallet address is the last step of the verification procedure?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Attila