Slots Charm Casino - プレイヤーの賞金は没収されました。

Had Winnings of €21.710.70 on 19/06/2025.. SlotsCharm accused me of bonus abuse and maxbet violation which apparently occurred on 21/06/2025 but the confiscation didn't take place until 27/06/2025 when I attempted to make a withdrawal.. At this time the bonus was inactive and SlotsCharm has confirmed that no violation occurred on 19/06/2025.. I have constantly disputed the accusation but they refused to listen.. I had received a payment from them of €3.706 which was for deposit refund, even though they claim in Terms and Conditions they don't refund deposits!!.. They then states it was for confiscated Winnings, which doesn't add up.. There has been numerous discrepancies throughout this process which I can provide proof of as I have every email sent/recieved since this began.. On 02/09 a payment of €3.706 was allegedly sent to my debit card but wasn't received, it was to take upto 15 business days to clear and to this day it still hasn't been received (23/11/2025).. Now after all this time the reason they can't do anything as they are waiting on certain Bank Codes to locate payment.. I provided bank statements showing payment hadn't been credited to my Bank Account.. Probably due to the fact that they haven't actually released payment..

I offered a compromise to them, I was happy to accept the sum of €10.000 just to put an end to this matter, I'm not a greedy person and was more than happy with my offer if accepted.. Now all my emails are being ignored, I can use Live Chat session's which I have but don't expect the messages to be forwarded..I've attempted all I can but they won't co-operate.. I have informed SlotsCharm that I will take Legal Action but hopefully you can help..

I've also closed my account with them due to a gambling addiction which they were informed of, they don't appear to have any issues with me reopening it even knowing this.. I've discovered that they have sister site's which I can open an account with these details being known.. I really hope you can help me to get back what I rightly won..

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Dear Freaky33,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with Slotcharm .

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• Have you breached the max bet at this casino, please?
• Do you have an access to your game history, please? If so, could you please share it with me?
• Could you please share your self-exclusion requests with me? Please share the information to my email at [email protected].

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

Dear Freaky33,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Katarina
Casino.Guru