Slottica Casino - プレイヤーの撤退は拒否されました。

I requested a withdrawal of R $ 100 to test if the site really paid. I was given a period of 36 hours and 60 hours have passed and so far I have not received any amount. I contacted the online agent. He told me that there was no balance in the account, of course not if I had requested the withdrawal. Since then he has not responded

Solicitei um saque de R$100 pra testar se realmente o site pagava. Me deram um prazo de 36 horas e já se passar 60 horas e ate agora nao recebi nenhum valor. Entrei em contato com o agente online. Ele me disse que nao havia saldo na conta, claro que nao se eu tinha solicitado o saque. Desde entao nao respondeu mais

Dear Raildo,

Thanks for submitting your complaint and I’m so sorry about your unpleasant situation. Could you please answer a few questions so that I can fully understand what the issue is? Did the casino ask you to send them documents needed for the verification process? Did you play with any bonuses at this casino? If yes, could you specify which bonus it was?

Also, could you please forward any relevant communication between you and the casino to satrio.y@casino.guru? Thank you so much for your reply.

Best regards,

Satrio

They don't want to pay. I've been given many different excuses

Eles nao querem pagar. Já me deram muitas desculpas diferentes

Hi Raildo,

Thanks for your reply. We require some information from you to clearly know what the problem is. Did you play with any bonuses at this casino? If yes, could you specify which bonus it was?

Also, could you please forward any relevant communication between you and the casino to satrio.y@casino.guru? Thank you so much for your reply.

Best regards,

Satrio

Dear Raildo,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.