Somos Casino - プレイヤーの撤退が遅れています。

Since 12/15, I have requested a withdrawal of USD 300 to my Neteller account. They told me that it would be processed in 72 hours, then in 5 days and then they never answered me again. And to date I have not been paid.

I need your help.

Desde el 15/12 que tengo solicitado un retiro de USD 300 a mi cuenta Neteller. Me dijeron que se procesaria en 72hs, luego que en 5 dias y luego no me respondieron nunca mas. Y a la fecha no me han pagado.

Necesito de su ayuda.

Dear pablofco1,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Could you please indicate whether you passed the KYC (verification)? Have you made any successful withdrawals before?

Additionally, please, forward any relevant communication between you and the casino to kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards,

Kristina

Good morning Kristina. If I have done the KYC and have made two previous withdrawals (it is worth clarifying that both took more than 72 hours as well)

Buen día Kristina. Si he realizado el KYC y he realizado dos retiros anteriores (que vale aclarar que demoraron ambos más de 72hs también)

Thank you very much Pablofco1 for your reply. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Pablofco1.

I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.

We would like to ask the Somos Casino to reply to this complaint.  We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear, I have already received the payment. Thanks a lot

Estimados, ya he recibido el pago. Muchas gracias

Hello.

I am glad to hear that your issue got resolved. Thank you for using the Casino Guru complaint resolution centre. We will now mark it as 'resolved' in our system.

Please, do not hesitate to contact us in the future.

Best regards, Jozef

Casino.Guru