Spin Fever Casino - 出金を試みた後、プレイヤーのアカウントは閉鎖されました。

I won 850 euros at spinfever after I had fulfilled all the conditions and was verified. When I then fulfilled the bonus conditions and wanted to withdraw 50 euros, they simply deactivated my account. Please help.

Ich habe 850 Euro bei spinfever gewonnen nach dem ich alle Bedingungen erfüllt habe sowie verifiziert bin sie haben wo ich dann die bonusbedingungen erfüllt habe und 50ü euro auszahlen wollte einfach mein konto deaktiviert bitte um Mithilfe.

Dear player,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spin Fever Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Have you contacted support and asked for an explanation? What response have you received?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear justinhottinger46,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru