Spin Palace Casino - プレーヤーのフリースピンはクレジットされませんでした。

I have played and won 15 free games, the signal was cut and when I returned to the game. I do not enter the free games won. I contacted customer service and they told me that the free games won. I have to play them in another game indicated by them. I think it's a scam, I pay and bet my money to play the games that I think. Be careful with this spin palace casino.

He jugado y he ganado 15 juegos gratis, se corto la señal y al volver al juego. No me entrefo los juegos gratis ganados. Me comunique con elservicio al cliente y me comentan que los juegos gratis ganados. Los tengo que jugar en otro juego indicado por ellos. Creo es una estafa, yo pago y apuesto mi dinero para jugar en los juegos que a mi me paresca. Tengan cuidado con este casino spin palace.

Hello Cesar,

Thank you for submitting your complaint and I'm really sorry to hear about your issue with Spin Palace Casino.

Please allow me to ask you a few more question before we would continue resolving the case.

Do I understand it corretly that you have been playing a slot where you was supposed to get free spins but the game closed due to connection loss? What the casino meant by playing it on another games? Could you please specify what free spins or bonus it was?

Looking forward to your answer and I hope we will be able to resolve it as soon as possible.

Regards,

Nick

Casino.guru

Dear Cesar,

We haven't hear from you in a while. Please note that if we won't get any respond within the next 7 days, your complaint will be rejected.

The complaint will be now rejected for the above mentioned reason.