Spinch Casino - 決済が遅延しているとのクレームがあります。

I made a withdrawal for $4,000 from Spinch Casino and have been through an exhausting runaround with their support. I’ve spoken to at least six or seven different agents, and each one initially told me withdrawals take 24–48 hours.

Shortly after making the withdrawal, I even messaged them asking to put my account in timeout so I wouldn’t play with the funds while waiting. They told me this would "complicate" the withdrawal process — which made no sense and felt like an excuse.

Then, 18 hours after my request, I was told my withdrawal couldn’t be processed because my account wasn’t fully verified — even though I had already been told it was. They claimed my phone number was unverified, so I verified it. Shortly after, I received an email confirming my account was fully verified, and several agents confirmed the same.

Yet later, I was again told my account still wasn’t verified. The back-and-forth has been endless, and it feels like they are doing everything possible to avoid processing my withdrawal.

The reviews I’ve since read about Spinch are terrible, and I now regret ever playing here. I just want my $4,000 withdrawal processed so I can take my business elsewhere. Going from "24–48 hours" to now over 48 hours with no resolution is unacceptable.

Scammy casino trying not to pay their players. Stay away. Stay away. Stay away.

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

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On Thursday, I requested a $4,000 withdrawal from Spinch Casino. Their site clearly advertises fast payouts, and support agents assured me multiple times that withdrawals are processed within 48 hours.

I contacted Spinch support over 10 times between Thursday and Sunday. Every single agent told me my withdrawal was "being processed" and to be patient. Not one of them mentioned any issue with my request. I also sent multiple emails during this time and never received a single reply.

Finally, after 3 full days, I was suddenly told that my withdrawal could not be processed because I had exceeded their supposed $3,000 daily limit. I was forced to cancel the $4,000 request and resubmit in smaller amounts. By then, after days of delays and being given false reassurances, the funds remained accessible in my playable balance. The withdrawal was never honored, and the money was ultimately lost while Spinch stalled me.

This was not an honest mistake — this was a clear manipulation tactic designed to prevent me from withdrawing my legitimate winnings. If the daily limit was the real issue, it should have been flagged instantly at the time of my request, not discovered after 10+ chats and 3 days of chasing.

I was deceived, misled, and financially harmed by Spinch Casino’s practices. I demand that my full withdrawal of $4,000 be honored.

Dear player,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

After that incident, I was assigned a so-called "VIP manager." This sounded promising at first, but it turned out he is nothing more than a messenger who relays the same scripted responses as support agents. He repeatedly told me he was waiting for the "finance department," but never provided any solutions. I have been asking for one simple thing — faster withdrawals and higher limits so I can access my own money — yet I only get excuses, delays, or deflections.

The most manipulative part of my experience is when I told them I wanted to close my account. For over 16 hours, I was told nothing could be done, but the moment I said I wanted to cancel my account, a small proportion of my pending payments were suddenly processed. This proves they can act when they want to — they just choose not to unless threatened. Even worse, when I asked for the actual steps to close my account, they refused to provide them. Instead, they kept trying to redirect the conversation, offer false promises, and avoid answering.

At one point, when I clearly stated that I wanted my account closed permanently, they tried to talk me out of it. They said, "Are you sure? Maybe you should try your luck again." Then they suggested I only take a three-day "cool-off." When I refused and said I never wanted to gamble on their casino again, they pushed back with "OK, about three months." It was almost like a negotiation rather than honoring a simple request to close my account. This is manipulative, unethical, and directly against responsible gambling principles.

On top of this, numerous times support and my so-called VIP manager tried to encourage me to continue playing instead of focusing on my withdrawal requests. I was offered bonuses, told about ongoing promotions, and pushed toward making new deposits rather than being given access to my own money or a clear path to closing my account.

This pattern has repeated multiple times. They stall, restrict withdrawals to very small daily or weekly caps, and focus entirely on keeping money in the casino instead of paying winnings out. They also try to manipulate players into staying, rather than respecting a request to close an account.

I do not want bonuses or promotional offers. I do not want apologies or scripted responses. I only want two things: (1) to be able to withdraw my winnings fairly and quickly, without artificial limits and endless delays, and (2) to have the right to close my account when I request it, without being manipulated or ignored.

I am submitting this complaint to Casino Guru because Spinch Casino has proven unwilling to resolve these issues directly. No player should be treated this way. Imagine if someone hit a major jackpot — it would be a nightmare for them to receive their money.

Please investigate Spinch Casino’s practices. I strongly believe they are abusing their withdrawal system, violating fair-play standards, encouraging players to gamble more instead of processing withdrawals, and refusing to honor customer account closure requests.

Dear player, please allow me to ask you a few questions, so I can understand the whole situation completely.

Could you please specify the reason for closing your account?

Could you kindly forward all email communication you’ve had with the casino regarding your request to close the account to my email: [email protected]?

Can you let me know how much money you were ultimately able to withdraw, how much was lost, and whether you made any additional deposits during this time?

Could you please confirm whether your account is now closed? And if so, were there any funds left in your account at the time it was closed?

Dear Dominika,

Thank you for assisting me with this case. Here are my answers to your questions:

Reason for closing my account:

I closed my account because I completely lost trust in Spinch Casino. My withdrawal requests were not processed properly, which made me feel like I had no choice but to keep gambling. Instead of paying me, I felt pressured and encouraged to continue depositing and playing. This was extremely uncomfortable and manipulative.

Communication with the casino:

I asked the support agents and my assigned VIP manager numerous times for the ASR (Alternative Dispute Resolution) contact information, which they are supposed to provide as a regulated casino. They repeatedly told me they could not give me this information and kept saying they were "waiting on a supervisor to contact me," which never happened. I will forward all related communication so you can review it.

Withdrawals and deposits:

I lost a total of $9,000 while playing at Spinch Casino. I was only able to successfully withdraw $3,000, and that was only after waiting for long periods and being misled by support staff.

Account closure status:

My account was officially closed on August 28, 2025 at around 12:43 PM with a 3-year self-exclusion. The closure confirmation stated: "A player reserves the right to ask an operator to cancel the limit. In this case, limit cancelation will be applied in 24 hours after the cancelation request."

My Request

For all of these reasons — blocked and delayed withdrawals, pressure to continue gambling, denial of my right to ASR contact, misleading account closure terms, and the significant financial harm I suffered — I am demanding the return of all of my deposits.

Dear player, could you please confirm whether there were any remaining funds in your account at the time it was closed on August 28th, 2025?

I don’t believe there were any remaining funds in the account

Dear player, after carefully reviewing your complaint and the circumstances surrounding your account closure, I must inform you that we cannot support your request for a full refund of deposits.

In order for Casino Guru to assist players with a refund request, especially in cases where financial harm has occurred, it is essential that the casino is informed about the presence of a gambling problem or addiction, and that the casino fails to take action within a reasonable timeframe after such notification. Unfortunately, in your case, the reason you initially gave for closing your account was dissatisfaction with withdrawal limits and processing delays, not gambling-related harm.

Additionally, please understand that players remain responsible for the funds in their accounts until those funds are successfully withdrawn. While it is certainly frustrating to experience delays and poor communication from a casino, these alone are not grounds for a refund unless the casino breached responsible gambling obligations or failed to process a closure request following a clear gambling-related warning.

We also reviewed your account closure details. Based on the evidence, your request was handled within a reasonable timeframe, and your account was closed with a 3-year self-exclusion. The email confirming this closure was sent shortly thereafter.

I understand this may be disappointing, and I hope this explanation clarifies the decision and the limits of what we can do in such cases.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.