SpinCity Casino - プレイヤーの入金が遅れています。

I've been waiting for my deposit to be credited since July 2. I provided them with a check and a statement, all to no avail. 20 days have already passed.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with SpinCity Casino. Please allow me to ask you a few questions so I can better understand the situation.

• Have you tried contacting your payment processor regarding this issue?
• Was it your first deposit in this casino?
• Please could you forward the payment receipt and any relevant communication with the casino regarding the issue to tomas@casino.guru?

I hope we will be able to help you resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Tomas

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If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

1. Payment provider ignores. I uploaded the receipt on the site and it still ignores
2. No, this is not the first deposit.
3. Sent

Thanks for your reply.

Unfortunately, I haven't received any email from you so far.

Could you please share supporting evidence with me at my email tomas@casino.guru?

Looking forward to your reply

Dear ilyaxa111,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru