SpinCity Casino - プレイヤーの入金は遅延しており、返金されていません。

I am submitting a formal dispute against Spin City Casino for failing to refund a 0.028743 BTC deposit that failed on May 3, 2026, entirely due to a technical error on their end.

​I reported this the very day the transaction failed. On May 3rd, I spoke to two live agents who assured me my deposit would be returned within 24 to 48 hours. After receiving nothing, I sent three emails on May 6th with zero response. I finally had to call them, and was then told the funds would be returned in 24 to 48 hours upon verification. However, nobody even reached out to ask for verification documents until yesterday—well after I had been aggressively requesting my funds.

​I have now provided my ID, a pay stub, the destination wallet, the exact transaction hash, and proof of blockchain confirmation. I have done absolutely everything asked of me, yet as of Day 13, I still do not have my money.

​This is an unacceptable way for a business to govern itself. Casinos will take your money in an instant, but when a mistake happens on their end, getting your money back is absolutely painful. There is no reason anyone should wait this long due to a site's technical flaw. Spin City needs to be held accountable, as these actions make them look entirely disreputable. I am demanding the immediate return of my cryptocurrency.

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Dear Pcanaday,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you experienced with Spin City Casino regarding the refund process of your deposit.

To better understand the situation and assist you further, could you please clarify the following points:

• What payment method did you use for your deposit and did you use it previously without any issues?
• Was any specific error message displayed when the transaction failed?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petra

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Pcanaday,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Petra