SpinCity Casino - プレイヤーの撤退が遅れています。

Hello,

I requested a withdrawal on December 12, 2025. It was initially marked as successful, but on December 18, 2025, the transaction history showed "failed." I requested another withdrawal that same day. On December 25, 2025, the withdrawal was again marked as failed. Apparently, this is due to my bank. I didn't do anything differently than usual; I always used bank transfer for withdrawals...without any problems until now. In the chat, I was told to be patient and choose a different withdrawal method. I did this on December 25, 2025. Nothing has happened since. I also wasn't asked to verify my account. I'm at my wit's end and don't know what to do anymore. Can you please help me?

Thank you and best regards

Ines

Hallo,

ich habe am 12.12.25 eine Auszahlung beantragt. Diese wurde erst als erfolgreich markiert, am 18.12.25 stand aber "fehlgeschlagen" in den Transaktionen. Am selben Tag habe ich noch einmal die Auszahlung beantragt. Am 25.12.25 war die Auszahlung wieder als fehlgeschlagen markiert. Angeblich liegt das wohl an meiner Bank. Ich habe nichts anders gemacht als sonst, also immer über Banktransfer auszahlen lassen...bisher ohne Probleme. Im Chat sagte man mir ich solle Geduld haben und eine andere Auszahlungsmethode wählen. Das habe ich am 25.12.25 auch getan. Bis heute tut sich hier nichts. Ich sollte mich auch nicht verifizieren. Ich bin mit meinem Latein am Ende und weiß nicht mehr was ich machen soll. Können Sie mir bitte helfen?

Danke und viele Grüße

Ines

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Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, or if your withdrawal request gets cancelled again, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Hello, I just wanted to let you know that the money from mifinity arrived in my account today. Thank you very much and Happy New Year!

Ines

Hallo, ich wollte nur eben mitteilen, dass das Geld über mifinity heute auf meinem Konto angekommen ist. Vielen Dank und einen guten Rutsch wünscht Ihnen

Ines

Dear Ines2101,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Veronika

Casino.Guru