SpinCity Casino - 賞金はプレイヤーのアカウントに入金されていません。

HI, Spin Casino employees, I'm contacting today for I'm disappointed. Yesterday the slot machine 'PLAYBOY' paid out $77 Dollars and the money hasn't shown in my account.
 

I tried live chat, but it wasn't available. 

Thanks for reading, and hopefully resolve the problem swiftly.

Dear Sylwia,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please could you forward me your game history or any supporting evidence? My email address is petronela.k@casino.guru. I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Petronela

Hi

I tray to check the history of the game and is not showing my the wining ,everything is wrong .I  registered

 to spin city to play to have some fun in this crazy time in the world but now i fill to be scam 

Thank you 

Dear Sylwia,

I am very sorry for your troubles, but it is very hard for me to proceed further with this complaint without any relevant proofs. If there was any solid evidence that would support this case it would be very helpful, but unfortunately, I am forced to reject this complaint. Once again, I’m sorry I couldn’t help you to resolve this situation, but please, don’t hesitate to contact us if you run into an issue with this or any other casino in the future. Thank you for your understanding.