SpinGenie Casino ES - プレイヤーは引き出しオプションを見つけることができません。

Hello, I'm trying to withdraw money from Spingenie, but I don't see the option to withdraw the money. They tell me they want to fix it, but they don't do anything. They're very fast at putting money in, but I don't even see the option to withdraw it.

Buenas estoy intentando retirar el dinero de spingenie y no me aparece la opción para poder retirar el dinero me dicen que lo quieren solucionar pero no hacen nada para ello para meter dinero son muy rápidos pero para sacarlo no me aparece ni la opción.

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Dear alex1412,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?  
• Did you pass the KYC verification, please?
• Could you please share a screenshot of your withdrawal page at this casino here in the thread?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,  

Katarina

Dear alex1412,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Katarina
Casino.Guru