Spinight Casino - プレイヤーの撤退が遅れています。

I deposited funds at this casino and played with a bonus. The bonus was non-sticky, I successfully met the wagering requirements and then had real money. Now I want to withdraw €500.

I requested my first payout of €500 on October 19th, and absolutely nothing has happened.

The live support always tells you the same thing, and they always use the classic "stalling tactic" with things like, "Yes, the responsible department will take care of it," etc., etc.

Now I am forced to file a complaint here, as the moment has come where I consider this casino to be disreputable because it is deliberately and systematically trying to avoid paying out my winnings by any means necessary.

Ich habe bei diesem Casino eingezahlt und mit Bonus gespielt. Der Bonus war Non Sticky, ich habe den Wager erfolgreich umgesetzt und hatte dann Echtgeld. Jetzt wollte ich 500€ auszahlen

Jetzt hatte ich am 19.10. meine erste Auszahlung in Höhe von 500€ beantragt und es tut sich einfach garnichts.

Bei dem Livesupport hört man immer wieder das Gleiche und die wenden immer die klassische "Hinhaltetechnik" an mit ja die zuständige Abteilung kümmert sich drum etc etc.

Nun bin ich doch gezwungen eine Beschwerde hier einzureichen, da der Moment gekommen ist wo ich dieses Casino als unseriös ansehe, weil es bewusst gezielt mit allen Mitteln versucht meine Gewinne nicht auszuzahlen.

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Dear myrulez92,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with Spinight Casino.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• How long have you been a player at this casino, please?
• Have you passed the KYC verification, please?
• Have you had any successful withdrawals in the past, please?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

Hello Katarina,

I received my money

Hallo Katarina,

Ich habe mein Geld erhalten

Dear myrulez92,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Katarina

Casino.Guru